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Delivery times to certain countries or remote destinations can vary. Google handles the information that we provide to it in accordance with the. By using the Site, you agree to be bound by these Terms. If you acquired the Software in Europe, the Middle East, Africa, Asia or Oceania excluding Australia , unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of England, notwithstanding any conflicts of law provisions; and the English courts shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties.
Meraki, the Meraki Logo, Meraki Dashboard, Stumbler, and Mapper are among the trademarks of Meraki or its affiliates. If Meraki learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Boxes Cisco Meraki cannot deliver to a P. Cisco Services for Integrated Services Routers Service bundles combine hardware and software application support for the Cisco 2800 and Cisco 3800 series Integrated Services Routers ISRs with voice applications.
Support - The calculations are run in the order of license addition. If you choose to use Systems Manager, certain agent software must be installed on the mobile devices, laptops or other devices you choose to enroll.
We will help you deploy your first network or troubleshoot global network issues and other unforeseen emergencies at no additional cost. Deep expertise and fanatical service Our support engineers have deep expertise in enterprise networking and wireless design. The Cisco Meraki support team sits alongside the engineers who build Cisco Meraki products, providing a wealth of expertise. Real time cloud-based support tools Cisco Meraki support engineers use real time web-based tools to securely and quickly diagnose and troubleshoot your network, providing the speed and service of an on-site visit without the hassle. The best support call is the one you don't have to make Cisco Meraki self-provisioning hardware, automatic firmware updates, automatic network optimization, intuitive user interface and built-in contextual help dramatically reduce support incidents, providing reliable and hassle free enterprise networking. Case-based support viewable in dashboard Firmware and software upgrades and updates 24×7 telephone support based out of San Francisco, London, and Sydney technical assistance centers Contact Support Introduction and General Philosophy This page outlines the process by which Meraki coordinates and delivers its technical support responses to its customers. All processes outlined throughout this page apply to all Cisco Meraki products. Normally this is a Cisco Meraki support team member; however, during pre-sales product it could be a Cisco Meraki Systems Engineer, VAR, or other field sales resource. If a case is reassigned to another Meraki resource, or a Cisco Meraki authorized reseller, Cisco Meraki reserves the right to expect timely response from that party or Meraki Support may intervene to ensure customer satisfaction. Privacy The Cisco Meraki cloud management platform provides Support engineers with rich visibility into customer networks, resulting in faster diagnosis and resolution of cases. Our policies, outlined below, ensure that customer information is only accessed with prior consent, for the purposes of resolving a support case. In these cases, network configuration information, including security settings and policies, will not be accessed. Once checked, Support will not be able to access any aspect of the network. Customers will need to uncheck this box if technical assistance is required. Hours and SLAs Meraki support operates 24x7 support out of five support centers based in San Francisco, Chicago, London, Shanghai, and Sydney. Meraki has no support-specific licensing. Customers may open an unlimited number of support cases with the purchase of any device license, and can by phone or email. Service providers and resellers who offer fully managed network services using Meraki devices likewise may open an unlimited number of support cases and interact directly with Meraki support centers. In the extremely unlikely event of a cloud infrastructure interruption, user traffic and data , and Meraki Support provides an emergency support SLA of 15 minutes. RMA Shipping Meraki Support will ship new devices overnight from global distribution centers to a customer-specified location within 1 business day of any support case requiring the Advanced Replacement RMA of any device. Delivery times to certain countries or remote destinations can vary. Case Escalations In the event that any case cannot be immediately resolved, Meraki Support will escalate that case to appropriate engineering personnel within Support, Product and Sales Engineering according to the following schedule and priorities. These include standard questions on network configuration or functionality, network enhancement requests, or documentation clarification. Cisco Meraki will trigger case escalations as necessary by priority level to ensure timely resolution of all cases. Other severe product issues may generate an escalation at the discretion of Cisco Meraki personnel listed above. Advance replacement orders will ship within 1 business day. All Cisco Meraki hardware products come with either a one-year or lifetime warranty, as specified on the relevant Cisco Meraki data sheet. Any replacement unit will ship within five business days of receiving defective units as stock allows. If no defect is found, the RMA request will be rejected and the customer will be notified. We have set our end-of-life EOL policy to help customers better manage their product end-of-life transition. When a product reaches EOL, Meraki is committed to communicating important milestones throughout the EOL period. These notifications will include the initial EOL notification, the End of Sale EOS announcement, and the End of Support EOST dates, as well as other key information pertaining to Cisco Meraki products. Any products being discontinued will be announced as End of Sale and identified on the Cisco Meraki website up to six months prior to the discontinuation and EOS date also known as the last order date. On the end of sale date, discontinued hardware products and related device-specific licenses are removed from the price list and are no longer available for purchase. Cisco Meraki typically provides support for a given product for a period of seven 7 years after the EOS date. If the discontinued product is not available for replacement or repair of an in-warranty return, Cisco Meraki may replace the discontinued product with functionally equivalent hardware and transfer the remaining license term from the replaced product to the replacement hardware. After this date, the product is no longer for sale via any channel. For more information, see the. To request a return materials authorization RMA , please complete the. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action. If you require advance replacement, please call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day. Meraki Now If you require replacement of Meraki products covered by services, please and request Meraki Now advance replacement. Please include the Meraki Now service tier and affected device serial number SN with your request. Product Trial Returns If you would like to return units from a product trial, please go to your product trial webpage using the link your rep provided you with and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you. Refund Requests If you are dissatisfied with your Cisco Meraki purchase for any reason, you may return your order for a full refund. If your refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive the hardware you are returning no later than 30 days following the date the RMA number is issued. Once we have received and inspected the units, we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of receiving the return. If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check. From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your RMA request. Please contact Cisco Meraki directly for all returns, including product purchased through distributors or resellers. That is, include all power supplies, antennas, and other components along with the original product box. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping. DO NOT ship a product without a carton. Shipments to Cisco Meraki without an RMA approval will not be processed. The address to which the product should be sent will also be included in that email. Cisco Meraki will also provide a pre-paid return shipping label for free trial return shipments from US including Puerto Rico , any EU member country, Australia, Canada, Chile, Colombia, Costa Rica, Ecuador, Indonesia, Japan, Mexico, New Zealand, Panama, Peru, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates, and the United Kingdom. For all other returns it is your responsibility to coordinate and pay for return shipping back to Cisco Meraki using the carrier of your choice. Cisco Meraki recommends that the return package has a tracking number and is insured for the proper value of its contents. Cisco Meraki is not responsible for packages lost by carriers. Privacy Policy Last Updated: January 26, 2017 Meraki is adopting the , effective January 26, 2017. For existing customers, this will be effective on February 9, 2017. Please click here to see the. Please review the FAQs below about this transition. Why is Meraki making this change? This change from the Meraki Privacy Policy to the is part of the continued integration of the Meraki business into Cisco and certification under the EU-US Privacy Shield. When will the change to become effective? For existing Meraki Customers, the change will become effective on February 9, 2017. For new customers, the change is effective immediately. Is my personal information less protected by this change to the than it was under the Meraki Privacy Policy? No, your personal information will continue to be treated and protected in a manner consistent with the treatment described in the Meraki Privacy Policy. No additional sharing or use of your personal data will occur because of this change. How can I get more information about the? You can contact Meraki by sending an email to or writing to: Meraki, LLC 500 Terry François Blvd San Francisco, CA 94158 Attn: Legal You can contact Cisco by writing to: or Cisco Systems, Inc. How do I object to my personal information being processed under the? You can contact Meraki by sending an email to or writing to: Meraki, LLC 500 Terry François Blvd San Francisco, CA 94158 Attn: Legal You can contact Cisco by writing to: or Cisco Systems, Inc. Will I now receive marketing from Cisco not related to Meraki Products and Services? This update does not change your marketing or communication preferences. You will receive marketing based on the preferences you have previously stated. You can unsubscribe from marketing messages from Cisco or Meraki at any time either by following the instructions contained within the email or emailing us a for messages from Cisco or for messaged from Meraki. This Policy also describes our use and disclosure of such information. By using our Services, you consent to the collection, use, and disclosure of information in accordance with this Policy. This Policy is incorporated by reference into the and the and is subject to the provisions of the Meraki Terms of Use and the Meraki End Customer Agreement. Other capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Terms of Use. Meraki has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please. Please for fax and postal mail information. TRUSTe's Dispute Resolution process is only available in English. The TRUSTe certification covers our collection, use and disclosure of information we collect through our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which the customer has engaged Meraki. Meraki complies with the U. Safe Harbor framework and the U. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Meraki has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Personal Information also includes information, such as demographic information e. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes at our sole discretion and without notice or liability to you. Collection of Information Collection of Voluntarily-Provided Information We collect Personal Information that our users provide to us in a variety of ways on our Services. We may offer e-mail newsletters from time to time on our Services. If you sign up to receive a newsletter from us, we collect your e-mail address. Our Services may give you the ability to register for an account or to create and update a user profile. If we offer user account or profile functionality on the Services, we will collect the Personal Information that you provide to us in the course of registering for an account or creating or updating a user account or profile. This information may include, for example, name, postal address, telephone number, e-mail address, and related demographic information about you. We may indicate that some Personal Information is required for you to register for the account or to create the profile, while some is optional. Certain networks using our Services may require users to establish or use login credentials. In connection with supporting this log-on functionality, we may collect information such as email addresses, telephone numbers, or user or administrator-created usernames, along with user-created or administrator-created passwords, to facilitate such log-on functionality and otherwise to provide our Services. If you contact us by e-mail, using a contact form on the Services, or by other means, we collect the Personal Information contained within, and associated with, your correspondence. We and other business partners may conduct or sponsor special contests, sweepstakes, and other promotions that users may enter or otherwise participate in on our Services or otherwise. Certain of these promotions may be co-branded with one of our advertisers or other business partners. In these instances, the collection of your Personal Information may occur directly by the third-party partner on its website or other online service and may be shared with us. The promotion will state the privacy policy or policies governing the collection of such personal information. We display testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. Meraki collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If you are an individual who makes use of services offered by one of our customers and would no longer like to be contacted by that customer, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers. Passive Information Collection When you use or visit our Services, some information is collected automatically. We also may collect information regarding your interaction with e-mail messages from Meraki, such as whether you opened, clicked on, or forwarded a message. We use passively-collected information to administer, operate, maintain and improve our Services and our other services and systems and to provide content that is tailored to you. If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any information gathered through passive means as Personal Information, we treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form. To do this, they may use first-party cookies which are set by the same domain your browser is receiving data from or third-party cookies which are set by a different domain. If desired, you may use the to opt-out of having information collected by Google Analytics. We do not have access to, or control over, the actions of Third-Party Services. Each provider of Third-Party Services uses information that it collects in accordance with its own privacy and security policies. Additionally, please be aware that Google and other third-party vendors may place or recognize one or more unique cookies on your computer when you use the Services, and may record information to these cookies based upon your activities on our Services and on third-party websites and other Third-Party Services. Google and these other third-party vendors may use information about those activities to inform, optimize, and serve advertisements. Please note that opting-out will not prevent advertisements from being served to you on the Internet; it will only result in advertisements that utilize cookies to serve advertisements on the specified advertising networks from which you opt-out no longer being targeted. We are not responsible for the activities of other parties that may not comply with your opt-out requests. We also use Google Conversion Tracking, which tracks whether users engage in certain activities e. Google uses cookies to track conversions and to report that information to us. Finally, please also be aware that we use the Google Maps API as a source of maps, geographic data, and geolocation information for purposes of providing location-based information regarding terminal devices connected to networks managed by our Services and for providing related reporting and analysis. Google may collect information, including personal information, from those who view content provided through the Google Maps API, and Google handles such information in accordance with the. Network Usage Information Collected by Our Services Some of our Services collect information from terminal devices connected to networks that are managed by those Services. Those Services also collect information regarding the performance of, and certain other information regarding, such networks. This information includes, for example, MAC address, device type, operating system, geolocation information, and network traffic information e. Finally, for devices with Systems Manager installed or devices that utilize Global Positioning System GPS technology, we transmit certain geolocation information about those devices and the network s on which they are running to Google, which provides us with related geolocation information that we store and make available to network administrators through our dashboard as described above in this paragraph. Google handles the information that we provide to it in accordance with the. Information from Other Sources We may receive information about you, including Personal Information, from affiliated and unaffiliated third parties, and may combine this information with other Personal Information we maintain about you in order to ensure we have accurate information. If we do so, this Policy governs any combined information that we maintain in personally identifiable format. Use of Information We use Personal Information and other information we collect to do any of the following: provide services to our customers; provide information and otherwise respond to your requests, including sales inquiries, email requests, and shipping requests; enhance, improve, operate, maintain, and debug the Website, our other Services, and our other programs, services, Web sites, and systems; improve the effectiveness of our Website as a marketing tool and optimize the performance of the Website and our other Services; prevent fraudulent use of our Services and other systems; to prevent or take action against activities that are, or may be, in violation of the Meraki End Customer Agreement, the Meraki Terms of Use, or applicable law; to tailor content and other aspects of your experience on and in connection with the Services; maintain a record of our dealings with you; for other administrative purposes; and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and pursuant to your consent. We may also use Personal Information you provide to contact you regarding products, services, and offers, both from ourselves and third parties, that we believe you may find of interest. Disclosure of Information Except as described in this Policy, we will not disclose your Personal Information that we collect on the Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances: Service Providers We may disclose Personal Information to third-party service providers e. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information. Business Transfers Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets. To Affiliated Companies We may disclose Personal Information and other information to our parent company and to other corporate affiliates of ours. These affiliated third-party companies may use and disclose Personal Information and other information that we disclose to them in accordance with their privacy policies and procedures. To Channel Partners We may disclose Personal Information and other information to channel partners, such as resellers, of ours. These third parties may use such Personal Information and other information that we disclose to them for purposes such as marketing our products and services to you. To Protect our Interests We also may disclose Personal Information and other information if we believe that doing so is legally required or is in our interest to protect our property or other legal rights including, but not limited to, enforcement of our agreements or the rights or property of others, or otherwise to help protect the safety or security of our Services or other users of the Services. Choices Regarding Promotional Communications If you receive commercial e-mail from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time e. Additionally, if we offer user account functionality on the Services, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us. Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services. Your California Privacy Rights You may choose to opt-out of the sharing of your personal information with third parties for their direct marketing purposes at any time by e-mailing us at. Once we receive your opt-out request, we will no longer disclose your Personal Information to third-parties for their direct marketing purposes. Please be aware that this opt-out does not prohibit disclosures of Personal Information or other information made for non-direct marketing purposes. Access If we offer the ability to create user accounts or profiles on our Services, you may have the ability to access and update certain categories of Personal Information that you provide to us by logging in to your account and accessing your account settings. If you wish to access, amend, or delete any other Personal Information we hold about you, you may contact us at. If you request access to your account including deletion requests on any of our Services via a user settings page, by e-mail, or otherwise including requests to remove testimonials that contain Personal Information, we will respond to your access requests within 30 days. Please note that we may need to retain some of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so. Please note that Meraki has no direct relationship with the individuals whose personal data we process on behalf of our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to our customer the data controller. If the customer requests Meraki to remove the data, we will respond to their request within 30 days. We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customer. Meraki will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Links The Services may contain links to other Web sites or other Third-Party Services that we do not own or operate. If you choose to visit or use any Third-Party Services or products or services available on or through such Third-Party Services, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Services or any products or services available on or through such Third-Party Services. We are not responsible for the privacy practices of these Third-Party Services or any products or services on or through them. Additionally, the Services may contain links to Web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any Web site or service you visit other than the Services before providing any Personal Information on them. Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If we learn that we have collected Personal Information from a child under the age of 13 on our Services, we will delete that information as quickly as possible. If you believe that we may have collected any such Personal Information on our Services, please notify us at. International Visitors Many of our servers and data centers are located in the United States. If you choose to use the Services from outside the U. By providing your Personal Information to us through your use of the Service, you agree to that transfer, storage, and processing in the U. Also, we may transfer your data from the U. You should know that each region can have its own privacy and data security laws, some of which may be less stringent as compared to those of your own region. Security We use certain security measures in an effort to protect Personal Information from accidental loss, disclosure, misuse, and destruction. When you enter sensitive information such as login credentials we encrypt the transmission of that information using secure socket layer technology SSL. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk. If Meraki learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Meraki may post a notice through the Services if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach, you should notify us at. Updates to this Policy We may occasionally update this Policy. If we change this Policy in a manner that materially alters your rights or obligations under this Policy, we will use reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose Personal Information. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy. Please review these Terms carefully before using the Site. By using the Site, you agree to be bound by these Terms. If you do not agree with all of the Terms, do not use the Site. Changes to the Terms We may periodically make changes to these Terms, in our sole discretion. It is your responsibility to review the most recent version of these Terms and remain informed of any changes. You agree that your continued use of the Site after the effective date of any changes will constitute your acceptance of the changed Terms for your continued use. Access to the Site; Account Registration We do not provide you with the equipment to access the Site. You are responsible for all fees charged by third parties to access the Site e. You must register for an account to use certain Meraki services. Your registration for and use of an account will be governed by the Meraki End Customer Agreement, available at , and any other applicable agreement related to your use of particular Meraki software and products. Changes to the Site We reserve the right to modify or discontinue, temporarily or permanently, all or a part of the Site without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site. Limited License Subject to these Terms, Meraki grants you a limited, revocable license to access and use the Site solely to support your use of Meraki products and services within your organization as intended by Meraki. No other use of the Site is authorized. Software License Your use of any software you download from the Site is governed by the separate license terms accompanying or referenced in that software or download. Restrictions You must comply with all applicable laws when using the Site. The Site, Site Content, and Marks are protected by applicable intellectual property laws and international treaties. You are not permitted to use any Marks without the prior written consent of Meraki or such third party which may own the Mark. Meraki, the Meraki Logo, Meraki Dashboard, Stumbler, and Mapper are among the trademarks of Meraki or its affiliates. We wish to caution you that these statements are only predictions and that actual events or results may differ materially. These documents contain and identify important factors that could cause the actual results to differ materially from those contained in our projections or forward-looking statements, including, among others, potential fluctuations in quarterly results, dependence on new product development; rapid technological and market change, acquisition strategy, manufacturing risks, risks associated with Internet infrastructure, volatility of stock price, financial risk management, and future growth subject to risks. Privacy Policy Our Privacy Policy available at is hereby incorporated into these Terms by reference. Please read the Privacy Policy carefully for information relating to our collection, use, storage and disclosure of personal information, including registration and other information about you that we collect through the Site. Links and Third Party Content The Site may contain links to third party products, services, and websites. We exercise no control over any third party products, services, and websites and we are not responsible for their performance, do not endorse them, and are not responsible or liable for any content, advertising, or other materials available through the third party products, services, and websites. We are not responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any goods or services available through the third party products, services, and websites. Additionally, if you follow a link or otherwise navigate away from the Site, please be aware that these Terms, including the Privacy Policy, will no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any third party websites to which you navigate to from the Site. Promotions From time to time, we may offer promotions to Site visitors or registered Site users. To be eligible for a promotion, you must, for the duration of the promotion, reside in a jurisdiction in which the promotion is lawful. If you take part in any promotion, you agree to be bound by the specific promotion rules and by the decisions of Meraki and our designees, which are final in all matters relating to any promotion. Any awards provided by us or our sponsors or partners are at our sole discretion. We and our designees reserve the right to disqualify any entrant or winner in our absolute discretion without notice. Any applicable taxes on any award are the sole responsibility of each winner. You agree that we may, in our sole discretion, use the Feedback you provide in any way, including in future modifications to the Site, our products, or services. You hereby grant us a perpetual, worldwide, fully transferable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner for any purpose. Disclaimer of Warranties YOUR USE OF THE SITE AND SITE CONTENT, INCLUDING YOUR SUBMISSION OF FEEDBACK, IS AT YOUR SOLE RISK. MERAKI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SITE OR SITE CONTENT, AND YOU RELY ON THE SITE AND SITE CONTENT AT YOUR OWN RISK. ANY MATERIAL YOU RECEIVE THROUGH THE SITE IS OBTAINED AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH THE SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM MERAKI OR THROUGH OR FROM THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME STATES MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. Limitation of Liability MERAKI WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES EVEN IF MERAKI HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES , RESULTING FROM YOUR USE OF THE SITE AND SITE CONTENT. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU, IN WHICH CASE MERAKIŐS LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW. Indemnity You will indemnify and hold Meraki, and its subsidiaries, affiliates, officers, agents, and employees, harmless from any costs, damages, expenses, and liability caused by your use of the Site or Site Content, your submission of Feedback, your violation of these Terms, or your violation of any rights of a third party through use of the Site or Site Content. Legal Notices These Terms will be governed by and construed in accordance with the laws of the State of California without regard to principles of conflicts of law. You submit to the jurisdiction of the federal or state courts of or located in Santa Clara County, California, with respect to any action or proceeding arising out of or in any way related to these Terms, and you hereby waive any venue or other objection which you may have to any such action or proceeding being brought in the federal or state courts of in Santa Clara County, California. No failure or delay by us in exercising any right under these Terms will constitute a waiver of that right. If any portion of these Terms is held invalid by a court of competent jurisdiction, then such portion will be deemed to be of no force or effect, and these Terms will be construed as if such portion had not been included. The headings used in these Terms are for convenience of reference only and do not affect the meaning or construction of these Terms. Contacting Meraki If you have any questions or concerns about the Site or these Terms, please send us a thorough description by email to , or write to us at: Meraki, LLC Attention: Legal Department 500 Terry François Blvd San Francisco, CA 94158 Order Number You will receive an email from to the email listed in the purchase order once the order is accepted. This contains your order number, so look for this email and retain your order number for your records. Order Status Once your order ships you will receive an email notification to the email listed in your Purchase Order from Cisco Meraki with tracking number for the shipment. You may want to double check in your bulk email folder in case you do not receive this email within 48 hours of the time you placed the order. Order Processing Time All orders will generally be processed the same day and shipped within 2 business days. Delays may occur if there are special shipping requests or missing information. If you have not received notification of shipment within 3 business days, please check for an email from as there is likely a problem with your order. Shipment is dependent on available stock. While stock outs are rare, they can happen. If you have a time sensitive order you can check availability with your sales representative. Canceling or Modifying an Order: Once your order has been accepted and submitted for fulfillment there are limited modifications that you can make to your order. Please contact as soon as possible if you require some adjustment. International Power Adapters: Cisco Meraki offers 4 different plug types for the power adapters that ship with the routers. There are 4 variations of input plug types as follows. Cisco Meraki currently has product certified in over 45 countries worldwide. If you have specific questions regarding Cisco Meraki certifications, please contact your sales representative. Sales tax or VAT will be applied to the total amount of the order and is based on the shipment's destination state and local sales tax or VAT rates. Placing a Sales Tax-Exempt Order for Delivery in the United States Qualified groups and individuals may place a sales tax-exempt order once we have your tax-exempt certificate on file. Fax or email a copy of your state- or federal government-issued certificate to 415-632-5899. Tax-exempt orders have to be made by contacting. The most common methods used are UPS Ground, UPS 3 Day, UPS 2 Day, UPS Overnight, UPS Overnight Early AM and UPS Overnight Saturday Delivery. US Delivery Times Below is the UPS Ground map. NOTE: Business Days are Monday through Friday, excluding holidays observed by UPS. Expedited shipments within the US using an expedited method will generally arrive in 1-3 business days. Canada Shipping Methods Cisco Meraki will ship to Canada using either UPS Ground or Expedited services. Cisco Meraki will ship any UPS or FedEx shipment to Canada using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Canada Delivery Times Ground service to Canada will generally arrive in 2-7 business days. Expedited shipments to Canada using an expedited method will generally arrive in 1-3 business days. Contact your local customs office for details. It is very rare that Cisco Meraki experiences any issues with Canadian customs. Mexico Shipping Methods Cisco Meraki can ship to Mexico using expedited services. Cisco Meraki will ship any UPS or FedEx shipment to Mexico using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Mexico Delivery Times Expedited shipments to Mexico using an expedited method will generally arrive in 2-5 business days. Excludes any issues that could arise with customs. It is very rare that Cisco Meraki experiences any issues with Mexican customs. Cisco Meraki will only send shipments to Mexico using EXW Ex Works incoterms. Contact your local customs office for details. Boxes Cisco Meraki cannot deliver to a P. Box in the United States, Mexico, or Canada. Customers that place an order with a P. Box delivery address will be contacted for an alternative address. Other questions about shipping, please contact. The most common methods used are UPS Standard and UPS Expedited. European Delivery Times Expedited shipments will generally arrive at their destination in 1-3 business days. Boxes For most addresses, PO Boxes are not acceptable delivery addresses. If your shipping address must include a PO Box Cisco Meraki cannot guarantee delivery. Shipping Options Cisco Meraki will only send Europe shipments using EXW Ex Works incoterms. Contact your local customs office for details. As a rule Cisco Meraki will ship any UPS or FedEx shipment to a non-EU country using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Other questions about shipping, please contact. Australia and New Zealand Delivery Times and Shipping Information Shipments to Australia and New Zealand will ship from California, US and will arrive in 2-5 days. Boxes For most addresses, P. Boxes are not acceptable delivery addresses. If your shipping address must include a P. Box Cisco Meraki cannot guarantee delivery. Shipping Options Cisco Meraki will only ship international shipments using EXW Ex Works incoterms. Contact your local customs office for details. As a rule Cisco Meraki will ship any UPS or FedEx shipment using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Other questions about shipping, please contact. Other International Locations Delivery Times and Shipping Information International shipments not going to North America or Europe will arrive in 2-5 days. Boxes For most addresses, P. Boxes are not acceptable delivery addresses. If your shipping address must include a P. Box Cisco Meraki cannot guarantee delivery. Shipping Options Cisco Meraki will only ship international shipments using EXW Ex Works incoterms. Contact your local customs office for details. As a rule Cisco Meraki will ship any UPS or FedEx shipment using a paperless process. The commercial invoice is therefore electronic and will not be included in the shipment. If Cisco Meraki has any concerns or issues with the carrier you selected you will be contacted. Other questions about shipping, please contact. END CUSTOMER AGREEMENT Last Updated: March 31, 2017 Here at Meraki, we aim to keep our legal terms simple, transparent, and to the point. It forms a binding agreement between us and you, and it governs your purchase and use of our products. Any material changes are considered effective upon the earlier of i your continued use of the Products once you know about the changes, and ii 30 days after they are published. Article 1 Licenses and Restrictions. The Support Services we provide to you are included in the cost of the Hosted Software Licenses. The Firmware License for each item of Hardware you purchase is contingent upon you purchasing and maintaining a valid Hosted Software License, without which the Hardware will not function. If any of the Products include software provided by a third party, the terms under which that software is provided to you may be found at. And, of course, it is your responsibility to comply with all applicable laws in your use of the Products, including export laws and regulations of the United States or any other country. To that end you will ensure that none of the Products are directly or indirectly exported, re-exported, or used to provide services in violation of such export laws and regulations. If Meraki detects any Products operating in violation of such laws they will be removed from your account, following written notice to you in the form of an email. Article 2 Ownership; Customer Data. As between you and Meraki, Meraki owns and reserves all rights with respect to the Software and all intellectual property rights with respect to the Hardware. In addition, you hereby assign to Meraki all of your interest in any feedback you convey to us related to the Products. Meraki may incorporate modifications into the Hosted Software, the Firmware and the Documentation at any time. By using the Hardware, you understand and agree that you are collecting data regarding the devices that connect to your Network and how your network is being used, including the types of data described below. That said, the Products include functionality that limits or restricts the types of information collected, and you may certainly make use of that functionality. We process and store Customer Data exclusively for the purpose of providing the Products to you, except to the extent necessary to protect our rights in any dispute with you or as required by law. It is your responsibility to provide notice to, and obtain any necessary consents from, your Network Users regarding collection, processing, and storage of Customer Data. We process and store Traffic Information on your behalf so you can monitor the use and performance of your Network and exercise control such as network traffic shaping over the traffic on your Network. By enabling and using Location Analytics, you collect the MAC address and relative signal strength of WiFi-enabled devices that are within range of your wireless Network. Meraki does not store these MAC addresses on its servers, except in a de-identified form, and they are not stored on your Hardware. Meraki has no responsibility for whether and how you configure the API to transfer this data to non-Meraki servers or what happens to this data following such a transfer. If you choose to use Systems Manager, certain agent software must be installed on the mobile devices, laptops or other devices you choose to enroll. You will then, depending on the type of device, be able to perform remotely actions such as accessing and deleting files, tracking location, enforcing policies, and installing and removing apps. Article 3 Term and Termination. This adjusted Co-Termination Date is calculated by i determining the aggregate amount of time that your new Hosted Software Licenses extend past your existing Co-Termination Date, and ii distributing that amount of time among all your Hosted Software Licenses including both new and existing ones pro rata based on the one-year list price for each type of Hosted Software License. Further information is at. You may terminate this Agreement for any reason effective upon 30 days prior written notice to Meraki. Meraki may suspend your use of the Products at any time if Meraki reasonably believes that you have breached the terms of Sections 1. You may terminate this Agreement for cause if we breach any material obligation of ours under this Agreement and fail to cure such breach within 10 days following receipt of written notice from you. If you terminate this Agreement for cause, you will receive a refund equal to the value of the remaining time on your Hosted Software Licenses. Upon any termination of this Agreement, the Hosted Software Licenses and Firmware Licenses will automatically terminate. Article 4 Warranties; Limitation of Liability. The Service Level Agreement available at is your exclusive remedy with respect to any interruptions in the availability of the Hosted Software. We represent to you, the original purchaser of the Hardware, that, during the Warranty Period, the Hardware will be free from material defects in materials and workmanship. Hardware not meeting the warranty above will be, at our option, a repaired, b replaced, or c we will refund the depreciated amount of the price you paid for such Hardware, calculated on a straight-line, five-year basis. All Hardware repaired or replaced under warranty will be warranted for the remainder of the Warranty Period. The warranties in this Section are subject to our Product End of Life Policy, available at. Except as set forth in Sections 4. Article 6 Limitation of Liability. Neither party will be liable for: indirect, incidental, exemplary, special, or consequential, damages; loss or corruption of data; or loss of revenues, profits, goodwill, or anticipated sales or savings. This Agreement is the entire agreement between you and us and supersedes all prior agreements and understandings about all this stuff. Failure to exercise any right under this Agreement will not constitute a waiver. There are no third-party beneficiaries to this Agreement. This Agreement is governed by the laws of California without reference to conflicts of law rules. For any dispute relating to this Agreement, the Parties consent to personal jurisdiction and the exclusive venue of the courts in Santa Clara County, California. Communications we send to you electronically will be deemed to be in writing. Any notice you provide to us under this Agreement will be in writing and sent by overnight courier or certified mail receipt requested to the address above. If any provision of this Agreement is found unenforceable, this Agreement will be construed as if it had not been included. Meraki may assign this Agreement without the consent of Customer to Cisco Systems, Inc. Article 9 Certain Definitions. The following terms not defined elsewhere in this Agreement have the respective meanings set forth below. The following is a conceptual example. Assume the original purchase included ten APs, each with a 1-year license. Also assume four months into the license term there are six additional APs added, each with a 1-year license. Detailed explanation of licensing co-termination This section describes in detail each step of the co-termination algorithm which is reflected mathematically in the next section. The new co-termination date is finally calculated by adding the Incremental Time Purchased to the Remaining Days. Examples Co-Termination Example Problem A: On January 1, 2013, you purchased and activated five Wireless MR16s with 1 year licenses for your network. Today is May 8, 2013 127 days later. You purchase and activate two MX80s with 3-year Advanced Security licenses to be added to your network. Calculate in days the remaining time you have on your network. Today is May 8, 2013 127 days later. You purchase and activate an additional twenty-five wireless MR16s with 3-year licenses to be added to your network. Calculate in days the remaining time you have on your network. On June 30, 2013, you purchased and activated one MX80 with a 3-year Advanced Security license. Today is March 31, 2015 and you purchase and activate two MS42P Switch with a 1-year license. Calculate in days the remaining time you have on your network. Once the exact expiration time is computed, actual license expiration is rounded to the nearest day and enforced at 9am Pacific Time on that day. What happens if I purchase a new order with multiple different license lengths e. Each iteration of the co-term formula is only run with respect to licenses of the same term. So when new licenses are purchased on the same order with different terms, the co-term calculation is run multiple times. The calculations are run in the order of license addition. In the above example, the co-term calculation would first be run on the MR24 and MS42P, with the first co-term date calculated; a new co-term date would then be calculated using the first co-term date and the MX100 license for 3-years. Accordingly, when renewing the licenses for existing devices, the Incremental Dollar Days are calculated as a function of the entire term of the license i. When purchasing MX products, a customer must either choose Enterprise licenses for those products or Advanced Security licenses — but not both. If a customer wants, for instance, to upgrade to the Advanced Security functionality on its MX devices and purchases new MX licenses, the co-termination calculation is re-run because the Advanced Security licenses are more expensive. This means that both the Incremental Dollar Days and the Daily License Usage Rate will be adjusted since each is calculated as a function of the Base Price of the licenses. Is there a place I can easily run a sample co-termination calculation myself? The Meraki Dashboard includes a manual co-termination calculator. To access it, first create a dashboard account for free by. Then to be taken to the co-termination calculator. This page contains versions of the RedBoot bootloader, Linux kernel and OpenWRT distribution modified to run on the Meraki hardware, along with associated licenses. Please note that custom firmware images are not supported by Meraki and may put your device in a non-working state. Devices with custom firmware images are not covered under the limited warranty. Systems Manager Free 100 Terms and Conditions Last Updated: April 2017 Note: Sign-ups for the Meraki SM free 100 program have been discontinued and replaced with instant free trials as of the end of January 2017. For more information, view the blog post or contact your Meraki sales rep. It is not for resale, distribution or service bureau use. Limit one SM Free 100 per organization and per individual. Your use of Systems Manager is governed by our. By accepting the SM Free 100 you represent that you are authorized by your employer to accept the SM Free 100 and that you will disclose receipt of the SM Free 100 to your employer as and if required. The recipient is responsible for taxes and duties, if any. Please contact your Cisco Meraki rep if you have any questions.
If you do not have a valid Cisco. In no event does Cisco warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE SITE OR SITE CONTENT, AND YOU RELY ON THE SITE AND SITE CONTENT AT YOUR OWN RISK. Any applicable taxes on any award are the sole responsibility of each winner. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. It forms a binding agreement between us and you, and it governs your purchase and use of our products. Delays may occur if there are special shipping requests or missing information. Other questions about shipping, please contact.
